Legal
Privacy Policy
This privacy policy explains how CovertTower Security LTD handles information submitted through the website and security enquiry forms.
Who operates this website
This website is operated by CovertTower Security LTD, company number 17330731, with business address at 41, Earl Street, Swansea, SA1 2HG, United Kingdom. Contact email: [email protected].
Information we may collect
When you use the contact or security enquiry forms, we may collect the information you choose to provide, such as your name, email address, phone number (if supplied), business or site name, location details, enquiry type, site type, operating expectations, risk concerns, reporting expectations and message content.
How security enquiries are used
Enquiry information is used to review and respond to private security service discussions, clarify site context, and communicate about suitability and next steps. Enquiries are not treated as confirmed service agreements.
Email communication
We may contact you by email using the address you provide to acknowledge or progress your enquiry. Please use email carefully and avoid sending sensitive operational credentials.
Lawful basis
Where UK data protection law applies, we typically rely on legitimate interests in responding to business enquiries and/or steps taken at your request before entering a potential contract. Where consent is requested for a specific processing activity, that consent can be withdrawn.
Retention
Enquiry records are retained only for as long as reasonably needed to respond, manage follow-up and meet legitimate business or legal requirements, after which they should be deleted or minimised.
Sensitive operational information
Users should avoid submitting alarm codes, keysafe codes, access credentials, private tenant data, confidential site plans, security system details, payment details or sensitive operational information through website forms. Detailed security information should be discussed directly.
Your rights
Depending on applicable law, you may have rights to access, correct, delete, restrict or object to certain processing, and to complain to the UK Information Commissioner’s Office. To exercise rights relating to this website, email [email protected].
Cookies
See the Cookie Policy for information about cookies used on this website.
Updates
This policy may be updated from time to time. The company data supplied date for this website build is 2026-07-15.